Privacy Policy

Sierra Essentials™ . ("SE") has created this privacy policy to inform you of the information gathering and dissemination practices for the store area of this Web site (the "Web Store"). SE wants to demonstrate our commitment to your privacy, by notifying you of:

  1. What personally identifiable information of yours is collected through the Web Store;
  2. The organization collecting the information;
  3. How the information is used;
  4. With whom the information may be shared;
  5. What choices are available to you regarding collection, use and distribution of the information;
  6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under SE's control; and
  7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at info@sierraessentials.com or by phone at 1.530.448.3105.

Visiting the Web Store
Your IP address, browser and reference site domain name are logged every time you visit the Web Store. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features of the Web Store. Cookies also allow us to hold selections in your shopping cart when you leave the Web Store without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Ordering from the Web Store
When you order from the Web Store, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Opening a Web Store account
We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the Help Desk area of the Web Store.

We may contact you about sales, special discount offers and new site features. If at any time you decide you do not want to receive email updates, you can unsubscribe from any promotional email we send you, send an email to info@sierraessentials.com or call us toll-free at 1.530-448-3105 and inform us that you want to unsubscribe from our email list.

Customer Service

In addition to being able to call our customer service department, you may also email us at info@sierraessentials.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Security Policy

We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on the Web Store is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password.

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the Web Store notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at hollredpath@sierraessentials.com - by phone at 530-448-3105 or Sierra Essentials 16074 Canterbury Lane, Truckee, California, 96161.